Nina,

It has been so long since I last put a reminder to myself. I have read a lot of article online & magazines. And with my short term memory, i seem to not remember all of it.

Here is something i would like to master one day....

The Science of Effective Apologies

Three basic ingredients:

(1) a statement of regret for what happened

(2) a clear ‘I'm sorry' statement; and

(3) a request for forgiveness

Three additional apology components:

(A) Expressions of empathy;

(B) Offers of compensation; and

(C) Acknowledgments that certain rules or social norms were violated

Hopefully one day, this would come in handy.

Love,

Nina